Privacy Policy for OLPIS AMBULANCE

1. Introduction

OLPIS AMBULANCE is an ambulance booking platform that helps users book ambulances, request emergency support, track ambulance location, schedule ambulance services, and connect with ambulance service providers.

This Privacy Policy explains how we collect, use, store, share, and protect user information when users access or use the OLPIS AMBULANCE mobile application, website, or related services.

By using OLPIS AMBULANCE, users agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Personal Information

• Full name
• Mobile number
• Email address
• Profile information
• Emergency contact details, if provided by the user

Location Information

• Current pickup location
• Destination location
• Live location during ambulance booking or tracking
• Saved addresses, if added by the user

Location data is used only to provide ambulance booking, route tracking, estimated arrival time, and emergency support services.

Medical and Emergency Information

• Patient name
• Patient age and gender
• Patient condition
• Ambulance type required
• Medical facility requirements such as oxygen, ventilator, stretcher, ICU support, nursing staff, or doctor support
• Hospital details or transfer information

This information is collected only when required to arrange appropriate ambulance support.

Booking and Payment Information

• Booking history
• Pickup and drop details
• Selected ambulance type
• Fare estimate
• Transaction status
• Payment mode

We do not store complete card details. Payments may be processed through secure third-party payment gateways.

Device and App Information

• Device model
• Operating system
• App version
• IP address
• Crash logs
• Usage data
• Notification token

This information helps us improve app performance, security, and user experience.

3. How We Use Information

• Provide ambulance booking services
• Detect user location for pickup and tracking
• Assign nearby ambulance partners
• Share booking details with ambulance drivers, service providers, and medical staff
• Provide emergency support and customer assistance
• Send booking confirmations, alerts, and notifications
• Process payments and invoices
• Improve app performance and safety
• Prevent fraud, misuse, and unauthorized activities
• Comply with applicable laws, regulations, and legal requirements

4. Location Permission Usage

OLPIS AMBULANCE uses location permission to:

• Detect the user’s current pickup location
• Show nearby available ambulances
• Calculate ETA and route distance
• Track ambulance movement during active booking
• Support emergency SOS requests

We access location data only when it is necessary for app functionality and with user consent. Background location may be used only during an active ambulance booking or live tracking session, where required.

5. Sharing of Information

We may share necessary information with:

• Ambulance drivers
• Ambulance service providers
• Medical staff assigned to the booking
• Hospitals or emergency support teams, where required
• Payment gateway providers
• SMS, email, notification, and cloud service providers
• Legal authorities, if required by law

We do not sell users’ personal data to advertisers or third parties.

6. Health and Emergency Disclaimer

OLPIS AMBULANCE is an ambulance booking and coordination platform. We help users connect with ambulance service providers.

OLPIS AMBULANCE does not replace professional medical advice, diagnosis, or treatment. In case of a serious medical emergency, users should also contact the nearest hospital, emergency helpline, or local emergency authority immediately.

The availability, arrival time, ambulance facilities, medical staff, and service quality may depend on location, traffic, provider availability, and other operational factors.

7. Emergency SOS Feature

If the app provides an SOS feature, the user understands that SOS may share the user’s live location, phone number, and emergency details with ambulance partners, support team, and selected emergency contacts to arrange urgent help.

SOS service depends on network availability, GPS accuracy, ambulance availability, and operational coverage.

8. Data Security

We use reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, or disclosure.

However, no digital platform can guarantee 100% security. Users are advised to keep their account credentials secure and avoid sharing OTPs or passwords with anyone.

9. Data Retention

We retain user data only as long as necessary for:

• Providing services
• Maintaining booking records
• Legal and accounting purposes
• Fraud prevention
• Customer support

Users may request deletion of their account or personal data by contacting us.

10. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Delete their account
• Withdraw consent where applicable
• Request support regarding privacy concerns

To make a request, users may contact us at:

Email: care@olpis.com
Phone: +91 9644600600

11. Permissions Used by the App

OLPIS AMBULANCE may request the following permissions:

Location

Used for pickup detection, nearby ambulance search, route tracking, and SOS support.

Phone / Call

Used to allow users to call ambulance drivers, support team, or emergency helpline.

Notifications

Used to send booking confirmations, ambulance arrival alerts, payment updates, and emergency notifications.

Camera / Storage

Used only if users upload documents, prescriptions, medical reports, or profile images.

Contacts

Used only if the user chooses to add emergency contacts. We do not access contacts without user permission.

12. Children’s Privacy

OLPIS AMBULANCE is not intended for use by children without supervision of parents, guardians, or responsible adults. If we discover that we have collected personal data from a child without proper consent, we will take steps to delete such information.

13. Third-Party Services

The app may use third-party services such as:

• Google Maps
• Payment gateway services
• Firebase / cloud messaging
• SMS gateway
• Analytics and crash reporting tools

These third-party services may collect information according to their own privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website with an updated effective date.

Users are encouraged to review this policy periodically.

15. Contact Us

OLPIS AMBULANCE
Company: Olpis Technologies LLP
Email: care@olpis.com
Phone: +91 9644600600
Website: https://olpis.com
Address: E237, BM, Amar Colony, Lajpat Nagar, New Delhi, 110024